- Your doctor recommends NUCALA
- Your insurance may approve NUCALA
- Your specialty pharmacy ships NUCALA to your doctor.*
- Your first injection is scheduled
*Your doctor may decide to order it directly for you, so you may not receive a call from the specialty pharmacy.
Before your prescription can be filled, your doctor or your specialty pharmacy will work through the approval process with your insurance company. In some instances, Gateway to NUCALA can help you understand your health insurance coverage. After you've been approved by your insurance company to receive NUCALA, a specialty pharmacy will send NUCALA directly to your doctor's office.
While this is how the process usually happens, your experience may be a bit different. Keep in mind that this takes time, so it may take several weeks to receive your first treatment with NUCALA.
- Your doctor's office
- Schedules your appointments and gives your injection of NUCALA. Your doctor may order NUCALA directly or work with a specialty pharmacy.
- Gateway to NUCALA
- This service provided by GSK is designed to help you with insurance questions and can help you enroll in the $0 Co-pay program.
- Nurse Support Line
- Nurses are available to answer your questions about NUCALA, Monday – Friday, 8 AM-8 PM.
One number connects it all.
MyNUCALA can help you get started and stay on track with your treatment. MyNUCALA offers ways to help you track your symptoms, guide conversations with your doctor, stay on your medications, and more.
To avoid any delays in your treatment with NUCALA, make sure to return any calls you receive from your healthcare team.
What you can expect
- Your support team will work behind the scenes on your behalf with your insurance company to get approval to start NUCALA. This could take a few weeks.
- You may receive a call from a requesting additional information to process your prescription.
- Your doctor's office will schedule your first treatment with NUCALA.
What you can do
- Call Gateway to NUCALA to see if you are eligible for the $0 Co-pay Program.
- Return any calls you might receive regarding your prescription as soon as you can.
- Confirm your appointment, and be sure to set a reminder in your phone or write down your appointment date to keep your treatment on track.
If you have any questions about NUCALA, call the MyNUCALA Nurse Support Line at 844‐4‐NUCALA or contact your doctor's office.
FAQs About Insurance & Co-pay
- Why can't I go to my local pharmacy for NUCALA?
Instead of being filled at your local pharmacy, your prescription for NUCALA will be filled by a specialty pharmacy. These pharmacies focus only on certain conditions and particular medications. The will send NUCALA directly to your doctor's office.
- I received a call from a pharmacy asking for more information. What should I do?
It's important to answer or return these calls so your treatment won't be delayed. The specialty pharmacy may be calling to review insurance coverage or explain your out-of-pocket costs. To protect your privacy, the pharmacy may not mention NUCALA when leaving a message.
The pharmacy may ask for your credit card information to pay those costs not covered by your insurance plan. If you have concerns about paying your out-of-pocket costs, contact Gateway to NUCALA for information about support programs you may be eligible to receive.
Talk to your doctor to see if adding NUCALA for your severe asthma is right for you.