Your doctor has prescribed NUCALA for you.
You took an important step by talking with your doctor about NUCALA. Through a review of your blood test results, symptoms, and medication, your doctor determined that eosinophils may be a part of your severe asthma.
You should know that filling your prescription will be a little different from what you may be used to. The process for receiving your injection will depend on where you will take your injection: at your doctor’s office or at home. This will depend on where you and your doctor decide is best for you.
Getting your injection in your doctor's office:
Your doctor recommends NUCALA.
Your insurance may approve NUCALA.
Your specialty pharmacy ships NUCALA to your doctor.*
Your first injection is scheduled.
*Your doctor may decide to order it directly for you, so you may not receive a call from the specialty pharmacy.
Taking your injection at home:
Your insurance may approve NUCALA.
Your specialty pharmacy ships NUCALA directly to your home.
You will inject yourself as instructed by your doctor.
Before your prescription can be filled, your doctor or your specialty pharmacy will work through the approval process with your insurance company. If services are requested, Gateway to NUCALA can help you understand your health insurance coverage. After you've been approved by your insurance company to receive NUCALA, a specialty pharmacy will send NUCALA directly to your doctor's office or your home depending on the administration option you and your doctor choose.
While this is how the process usually happens, your experience may be a bit different. Keep in mind that this takes time, so it may take several weeks to receive your first treatment with NUCALA.
†Gateway to NUCALA services are available if requested by you and your doctor.
At each step in the process, various members of your support team will be available to answer any of your questions.
Your doctor's office
Prescribes NUCALA and works with insurance. If you are taking NUCALA at your doctor’s office, your doctor also schedules your injection appointments.
Gateway to NUCALA
If requested, this service provided by GSK is designed to help you with insurance questions and, if you are eligible, can help you enroll in the $0 Co-pay Program.
Nurse Support Line
Nurses are available to help answer your questions about NUCALA, Monday – Friday, 8 AM-8 PM ET.
ONE NUMBER CONNECTS IT ALL.
MyNUCALA can help you get started and stay on track with your treatment. MyNUCALA offers ways to help you track your symptoms, guide conversations with your doctor, stay on your medications, and more.
To avoid any delays in your treatment with NUCALA, make sure to return any calls you receive from your healthcare team.
- Your support team will work behind the scenes on your behalf with your insurance company to get approval to start NUCALA. This could take a few weeks.
- You may receive a call from a specialty pharmacy requesting additional information to process your prescription.
- If you are taking NUCALA in your doctor’s office, your doctor’s office will schedule your first appointment.
- If you are taking NUCALA at home, the specialty pharmacy will ship NUCALA directly to your door.
- If enrolled, call Gateway to NUCALA to see if you are eligible for the $0 Co-pay Program.
- Return any calls you might receive regarding your prescription as soon as you can.
- Be sure to set a reminder in your phone or write down the date of your next dose or appointment to keep your treatment on track.
If you have any questions about NUCALA, call the MyNUCALA Nurse Support Line at 844‐4‐NUCALA or contact your doctor's office.
FAQs About Insurance & Co-pay
Instead of being filled at your local pharmacy, your prescription for NUCALA will be filled by a specialty pharmacy. These pharmacies focus only on certain conditions and particular medications. The specialty pharmacy will send NUCALA directly to your doctor's office or to your house.
It's important to answer or return these calls so your treatment won't be delayed. The specialty pharmacy may be calling to review insurance coverage or explain your out-of-pocket costs. To protect your privacy, the pharmacy may not mention NUCALA when leaving a message.
The pharmacy may ask for your credit card information to pay those costs not covered by your insurance plan. If you have concerns about paying your out-of-pocket costs, and you are enrolled, contact Gateway to NUCALA for information about support programs you may be eligible to receive, including the $0 Co-pay Program.
Have questions about NUCALA?
Call our Nurse Support Line at
Talk to your doctor to see if adding NUCALA for your severe asthma is right for you.